NRV Dental Practice Policies

We provide the very best dental care possible.  Our only purpose is to help you keep your teeth and gums healthy and attractive for your entire life.  One of the ways we accomplish this is to eliminate potential problems, which take away from the quality of our work.  Therefore, we have developed the following policies:

1. Whether you have dental insurance or not, we ask that you pay your portion of the fee on the day the treatment is rendered.  We accept cash, checks, VISA/MasterCard, and Discover.  We also have extended financing plans available for qualified patients who need or want extensive treatment.   Whether you have dental insurance or not, you have final responsibility for our treatment fees being paid.
2. When you schedule an appointment with us, we consider that you have committed to the treatment.  Therefore, we ask that you take your dental appointments seriously and consider them as important and valuable to yourself as we do.  Please do not make an appointment with the idea that you “can always cancel it or not show up if something comes up.”
3. If you absolutely must cancel a reserved appointment, we ask that you give us at least 48 hours notice.  Because we have had a huge problem with people not showing up for an appointment or canceling at the last minute, we now charge $40 per broken appointment without 48 hours notice .  We do not do this to punish people; we do it because we consider that a dental appointment with us is important to your dental health, and we want you to honor your commitments.  We have many people who are trying to get appointments with us.  When someone breaks an appointment with insufficient notice, we cannot fill that time with someone else who wants an appointment.
4. We understand that genuine emergencies do come up.  For a true emergency at the last minute, call us and let us know what is happening.  The solution to all problems is communication.  If something occurs which affects your treatment, financial obligations or appointments with us, call us.  We will bend over backwards and sideways to help people as long as they communicate straight and honestly with us.
5. For people with dental insurance:
• As a free service to our patients, we will bill your insurance company for your treatments.  We collect the insurance portion of the dental fees directly form the insurance company.  However, we must first verify your coverage before we can accept insurance assignment.
• The insurance policy is a contract between the patient and the insurance carrier, NOT between the doctor and insurance company.  The insurance company legally MUST answer to the patient.  The insurance company is under no legal obligation to respond to us.  Therefore, we must turn over to the patient any claim that goes unpaid after 60 days.  The patient must pay the bill at that time, and we will still help you collect from the insurance company.  This is our policy because of the manner in which insurance companies operate.
• Service charges:  By clicking “I agree” below, you agree to pay a service charge of 1.5% per month, or 18% per annum on any unpaid balance on your account which exceeds 30 days.  In the event that your account becomes delinquent, you agree to pay for all collection costs, including attorney.